Visit our Insights page for more about us and our approach.

 

We know you’ve worked hard to earn the reputation that you have. And we know how quickly that hard work can be unraveled by even the most seemingly small missteps whether they are real or a public misconception. We help clients of all sizes and industries build, protect and maintain their reputations through effective crisis communications plans.

 

Crisis communications

An effective communications strategy is critical to protect an organization’s reputation prior to, during and after a crisis hits. We have helped clients navigate cyber and data breaches, legal matters, natural disasters, product recalls, bankruptcies, complex financial crises, high-profile investigations and other reputation threatening events, all the while framing narratives that align with their priorities and keep their reputation intact. We know how to plan for the worst and deal with the unexpected to help organizations manage through crisis situations.

 

Cyber Security Preparedness and Response

Cyber breaches are inevitable today. It’s not “if” – it’s “when,” and whether or not your organization can withstand the crisis has direct impact on its ability to continue to do business.  Our team works with clients and their CISO’s to assess their cyber security preparedness and both helps them develop a communications plan prior to a data breach or cyber event as well as navigate through the actual crisis. We know how to successfully handle the critical activities on both left and right of boom.

 

Litigation communications

A smart, strategic litigation communications plan – developed in close coordination with the legal team – helps confront misinformation, advance positive messages, and condition the environment for a favorable result. We’ve worked with leading law firms across the country to guide clients through contentious legal battles, including complex multi-state litigation, civil and criminal proceedings in state and federal courts, and class action lawsuits.

 

Government Investigations & Hearings

Investigations and hearings can pose serious reputation risks for both an organization and its leadership, particularly when scrutiny by policymakers generates media interest.  A successful communications strategy requires intimate knowledge of how the public policy process works. We have extensive experience working with clients and their legal and government relations teams to develop, manage, and implement programs specific to their circumstances and supportive of the team’s overall strategy.